Intelligent Revenue
for Modern Clinics
Viora AI automates patient communication, increases bookings, reduces no-shows, and maximizes revenue through AI-powered workflows.
What makes Viora different in practice
Where a Clinic's Revenue Actually Leaks
She messages at 10 PM after seeing your Instagram ad. The reply arrives next morning — by then she's booked elsewhere.
After-hours inquiries
The message sits unanswered until morning and she has booked elsewhere. Patients message three or four clinics at once — the first to reply usually gets the booking.
No-shows
No deposit taken and no confirmation sequence, so the slot is booked and nobody turns up.
Cancelled slots stay empty
The slot stays empty because nobody works the waitlist in time.
Lapsed patients
Botox, filler and laser are due on a known cycle — and nobody follows up when it comes round.
Menu bots lose the booking
"Press 1 to book" gives itself away instantly. A conversation that feels automated loses her; one that feels human converts.
Repetitive load on the front desk
Price, duration, downtime, location, parking — dozens of times a day, while the patients in front of her wait.
Clinical liability
The worst outcome is an automated system answering a medical question in the doctor's name. One such reply is enough to cost the clinic its trust.
Invisible revenue impact
Without clear numbers an owner can't see what worked or what was lost, and decides on instinct instead of data.
Not a chatbot. An operating layer for the clinic.
A conversation that feels human
Replies in the register she wrote in — Gulf dialect, English or Franco-Arabic — in short consecutive messages at a natural cadence, under one named persona for the clinic. Voice notes are transcribed and answered too. This is the difference between a chat that converts and one she abandons.
Booking completed in the chat
Offers two or three slots that genuinely exist, re-checks at the moment of confirmation, and respects treatment duration, cleaning buffer, the practitioner's schedule and working hours. No double-booking, no phantom slot.
Deposits that cut no-shows
Sends a payment link, holds the slot provisionally until it expires, confirms receipt in the conversation and chases abandoned attempts. Card data is never stored in Viora.
A waitlist that refills cancellations
Handles reschedules and cancellations under your own policy, and offers the freed slot to the waitlist immediately — a cancellation no longer means an empty hour.
Bringing lapsed patients back
Tracks each treatment's cycle — Botox, filler, laser — and reaches out when it's due, with a frequency cap and opt-out honoured immediately. Repeat revenue from patients you already have.
Clinical safety & escalation
Detects any clinical trigger — symptoms, pain, swelling, medication, pregnancy — stops immediately and hands to a human with an honest holding message, through an escalation ladder with an SLA. No add-ons are ever offered to a patient with an open clinical case.
Your team sees it all and can step in
A live inbox with every conversation. Any staff member can take over mid-chat and hand back — with no visible break from the patient's side. Your receptionist sees everything said: Viora is her filter, not her replacement.
A revenue number you can see
What was answered, what converted, what cancelled and how much was actually recovered — so the owner decides on numbers, not instinct.
Everything Your Team Needs in One Dashboard
Appointments, queue, patients and the transcript of every conversation — your team sees everything Viora did, as it happens. Fully bilingual with proper right-to-left support.
- Full transcript of every conversation
- Human takeover at any moment
- Booking & conversion analytics
- Audit log on every patient record view
Five steps, from first message to post-treatment follow-up
It replies instantly, in the patient's own language
Arabic, English or Franco-Arabic (3arabi) — detected from the first message. The tone is a real receptionist's, not an automated "press 1" menu.
It answers only from your clinic's own content
Prices, services, cancellation policy and hours all come from what you enter. It doesn't invent a fact or a price that isn't there.
It completes the booking inside the chat
It offers slots that genuinely exist, based on the doctor's schedule and the treatment duration, books, and confirms. If a deposit is required, it sends a payment link.
It stops the moment anything is clinical
Any question about pain, redness, symptoms or a treatment outcome is escalated to a human with a ticket, and Viora sends an honest holding message — no false reassurance, no diagnosis.
It reminds, follows up, and refills cancellations
Reminders before the appointment, aftercare check-ins afterwards, and cancelled slots offered to waiting patients instead of sitting empty.
Viora does not practise medicine. Ever.
This is the single most important architectural decision in the product. The dangerous failure isn't getting an appointment time wrong — it's giving a patient a reassuring medical answer that happens to be wrong.
- The safety screen runs before classification, before the model, before booking
- Clinical questions: an honest holding message plus a ticket for your team
- Emergencies: immediate instruction to seek urgent care, at the highest priority
- Photos are never interpreted — acknowledged and escalated
- It never denies being an AI when asked
- No upsells to a patient with an open clinical case
What Viora actually says
No reassurance. No diagnosis. No guessing. An honest message and a human.
Aesthetic & Dermatology Clinics in the Gulf
UAE, Saudi Arabia, Qatar, Bahrain and Kuwait — where WhatsApp is the booking channel, and patients write Arabic and English in the same message.
Single-location clinic
One receptionist can't cover WhatsApp at night. Viora covers after hours and weekends.
Multi-branch group
Multiple schedules, multiple doctors, one WhatsApp number taking all of it.
Ad-driven clinics
If you spend on Instagram and TikTok ads, a slow reply is literally burning the budget.
How Much Revenue Could You Recover?
Estimate it yourself. The figures follow your own inputs — an estimate, not a promise of results.
Choose the Plan That Fits Your Clinic
Prices are in USD, per clinic, per month.
Starter
For a single clinic getting started with automation.
- 24/7 AI receptionist on WhatsApp
- Full in-chat booking
- Appointment reminders
- Clinical safety guard & escalation
- Team dashboard
Growth
For growing clinics that want to maximise revenue.
- Everything in Starter
- Aftercare follow-up
- Cancellation refill
- Smart add-on offers
- Advanced analytics & reporting
Enterprise
For multi-branch clinics and large groups.
- Everything in Growth
- Multi-branch management
- Custom integrations
- Role-based access
- Dedicated account manager
Prices exclude VAT where applicable and exclude Meta's own WhatsApp conversation charges, which Meta bills you directly. Setup is quoted on the demo call.
What Clinics Ask
Do we use our existing WhatsApp number?
Yes. Viora runs on Meta's official WhatsApp Cloud API. We help you verify and connect the number, and it stays registered in your clinic's name.
Will patients know they're talking to an AI?
If they ask directly, Viora answers honestly that it's the clinic's AI assistant. It never denies it or claims to be a person — that's a fixed principle in the product.
What if it gives wrong information about a price or service?
Viora answers only from your clinic's knowledge base — the prices, services and policies you enter. It doesn't generate a price that isn't there; when it doesn't know, it says so and hands over to a person.
How long does setup take?
Setup itself takes 5–7 working days: your services, prices, doctor schedules and cancellation policy, then training your team. The variable is Meta's approval of the WhatsApp number — usually 3–10 working days, entirely outside our control. Realistically that's two to three weeks from signature to live. You can trial it in the chat simulator immediately.
Where is patient data stored?
Clinic data is hosted in the UAE region by default, in any region you specify, or inside your own cloud accounts. Data is encrypted in transit and at rest, access is role-based, and every view of a patient record is written to an immutable audit log. We sign a data processing agreement. To be clear: Naya is a technology provider and does not claim DHA or MOHAP accreditation — health licensing stays with the clinic.
Does Viora replace our receptionist?
No. Viora takes the repetitive messages and the after-hours load so your receptionist can focus on the patients in front of her and the cases that genuinely need a person.
Your Highest Performing Employee Never Sleeps
Deploy Viora in your clinic within weeks. In the demo we run a real conversation using your clinic's own services and prices.